Refund Policy
At Ecommerce Automations, we are committed to delivering high-quality automation services including store setup, product research, listing optimization, and full account management. Our goal is to provide performance-driven, data-backed solutions tailored to your business needs. Please review our refund policy carefully before engaging our services.
General Refund Policy
Once services have commenced including onboarding, account creation, or delivery of any part of the service full refunds will generally not be issued, except as noted in the refund schedule below.
EcommerceAutomations reserves the right to cancel or terminate your contract without refund in cases of contract breach, unethical behavior, or nonperformance by the client.
Refund Eligibility & Conditions
Refunds are processed based on the stage of service completed at the time of your request. All refunds are subject to verification of service status.
Service Stage Refund % Refund requested within 24 hours of payment, and no work has begun (no account created, no onboarding started, etc.) but the client should have a valid reason. 100% refund Amazon seller account has been created, but no further work (product research, listing, etc.) has been done. 50% refund Account created and product research completed, but listings not yet started 30% refund Account creation, product research, and listing setup completed 20% refund All major services (including store setup, product research, listing, and account management) have been delivered No refund
Important Conditions
- Refunds will not be granted after the delivery of any major component of the service (as defined above).
- Refunds will not be processed if the client has been inactive or unresponsive for 30 days or more. Services may be resumed upon payment of a reactivation fee, depending on the scope and duration.
- If final deliverables have been provided (e.g., fully operational ecommerce store, listings, automation dashboard), no refunds will be entertained.
- Refunds are not available for dissatisfaction unless the service clearly deviates from the agreed scope and no revisions have been requested.
Refunds for Bundled or Custom Packages
If you purchased a bundle (e.g., Store + Product Research + PPC), and only part of the package has been initiated, you may be eligible for a partial refund for components that have not yet been started. Each case will be reviewed individually.
Valid Grounds for Refund Requests
Refund requests must be based on clear non-compliance with the agreed service scope. You may request a refund if:
- Deliverables do not align with the original project brief, and no revisions have been requested or completed.
- There has been a material delay or failure to deliver agreed services.
Before requesting a refund, we strongly encourage you to submit a revision or support request, as we are committed to customer satisfaction
How to Request a Refund
To request a refund, please contact us via:
Email: info@ecommerceautomations.com
Include the following details:
- Your full name and project email
- The reason for your refund request
- Any supporting documents (e.g., contract, communications, service brief)
Our team will review your request within 3–5 business days and respond accordingly.
Dispute Resolution
We aim to resolve disputes amicably. Please contact our support team before initiating a chargeback or third-party claim. We are here to help and committed to finding a fair resolution.
Policy Updates
Ecommerce Automations reserves the right to update or amend this refund policy at any time without prior notice. For questions or further clarification, contact our support team.