Service fees
Our fees and payment schedule are set out in your service agreement. Monthly management fees are billed in advance for each month of service.
Setup fees
Setup fees cover research, account preparation and store build work. Once that work has started, setup fees are not refundable, except where a written guarantee in your agreement says otherwise.
Cancelling your service
You can cancel ongoing management by giving 30 days’ written notice to billing@ecomautomationcompany.com. We will complete the current billing period, hand over all account access, files and reports, and make sure your store is in good order.
Costs paid to third parties
Inventory, marketplace fees, advertising spend, software subscriptions and supplier costs are paid by you directly or passed through at cost. These are not refundable by us.
Guarantee credits
If we miss a written guarantee, such as the 30-day launch date or a weekly report, the credit described in our guarantee terms is applied to your next invoice.
Billing questions
Email billing@ecomautomationcompany.com and we will reply within one business day.
This is a starter template. Have it reviewed and adjusted for your business before launch.